It Pays to Use a Name You Can Trust
A Tradition of Excellence in Plumbing & Heating
Heppelthwaite The Red Van Plumbers stands rooted in the local community, serving homeowners across the Thames Valley and beyond since 1948. Over the past seven decades, we've built a reputation for delivering exceptional plumbing and heating services, underpinned by unwavering customer care and technical expertise.
Expert Services Across the Spectrum
Our skilled engineers offer a comprehensive portfolio of services encompassing:
Heating
- Boiler installations & repairs
- Renewable energy solutions (heat pumps, biomass)
- Comprehensive boiler servicing & maintenance
- Expert advice on reducing energy consumption and maximizing efficiency
Plumbing
- Comprehensive repairs & maintenance of all plumbing systems
- Leak detection and repair
- Tap & faucet installation & repair
- Bathroom & kitchen renovation & installation
- Gas safety checks & certification
Renewables & Sustainability
Climate change and energy efficiency are paramount to us. We encourage the adoption of sustainable heating solutions, offering:
- Competitive installations of energy-efficient boilers and renewable technologies
- Government grant assistance programmes
- Expert advice on transitioning to renewable energy sources
Customer-Focused Approach
At Heppelthwaite, our clients are at the heart of our operations. We prioritize:
- Immediate response: We respond promptly to your inquiries and emergency situations.
- Transparency & communication: We provide clear and concise information throughout the process, ensuring you're fully aware of costs, procedures, and timelines.
- Quality workmanship: Our engineers are highly skilled and certified, delivering meticulous workmanship.
- Customer satisfaction: We are dedicated to exceeding your expectations through attentive service and personalized solutions.
Award-Winning Recognition & Community Involvement
Our commitment to excellence has garnered industry recognition, including:
- "The Face of Which? Trusted Traders" Award
- Thames Valley Business Award Finalist
- Worcester Bosch Platinum Level Installer
We actively support local initiatives and regularly contribute to causes close to our hearts, such as BBC DIY SOS, Sportsfest, and local school events.
Get in touch to experience the exceptional service and personalized solutions that have made Heppelthwaite The Red Van Plumbers a trusted name in the region for over 70 years.
Accurate Invoicing Issues
One reviewer expressed frustration with the accuracy of invoicing, citing instances where the invoice did not reflect the actual time spent on the job. The reviewer felt that the company's estimation process was flawed and that they should take responsibility for ensuring the accuracy of their invoices.
Excellence in Service
Several reviewers praised the company's excellent service, citing prompt responses, efficient work, and professional engineers. Many reviewers appreciated the courteous and informative approach of the engineers, who were willing to explain the problems and solutions. The company's reliability, passion for their work, and strong customer support were also highlighted.
Appalling Service
One reviewer had a disastrous experience with the company, citing unreturned calls, lack of follow-up, and failure to respond to urgent requests. The reviewer felt that the company's operations director failed to take responsibility for resolving the issue.
Issues with Workmanship
A few reviewers reported issues with the quality of work, including incomplete draining of systems, resulting in flooding, and failure to properly diagnose issues.
General Praise
Many reviewers praised the company's professionalism, reliability, and excellence in service. The company's engineers were praised for their courtesy, tidiness, and ability to explain complex issues in a clear manner.
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