Transforming Your Home, Transforming Your Life
Fernisky Frames is a renowned property maintenance and management company based in Ballymena, Co. Antrim, offering an extensive range of home improvement services to transform your living space. With over 25 years of experience in the industry, we have established ourselves as a trusted partner for homeowners seeking high-quality windows, doors, and conservatories that combine style, functionality, and energy efficiency.
Our Expertise
At Fernisky Frames, we specialize in designing and installing a wide range of products, including sculptured finish windows, sliding sash windows, fully reversible aluminium windows, and residential composite doors. Our bi-folding sliding patio doors and French doors are designed to provide effortless access to your outdoor spaces, while our classic warm roof conservatories offer the perfect blend of comfort and elegance.
Unparalleled Quality and Security
We take pride in providing top-notch products that not only enhance the aesthetic appeal of your home but also ensure your safety and security. Our windows and doors are designed to provide superior energy efficiency, weather resistance, and security, giving you peace of mind and reducing your energy bills.
Maintenance and Repair Services
In addition to our installation services, we also offer maintenance and repair services for existing PVC-u windows and doors. Our team of experts is trained to repair and replace double glazing units, ensuring that your windows and doors continue to perform optimally.
Independent Network Membership
As a member of the Independent Network, we adhere to the highest standards of quality, reliability, and customer service. Our membership ensures that our customers receive a unique 10-year guarantee on all our products, providing them with added assurance and confidence in our services.
Our Commitment to Excellence
At Fernisky Frames, we are committed to delivering exceptional customer service, ensuring that every interaction with our company is hassle-free and stress-free. We strive to innovate, educate, and advise our customers, providing them with reliable and transparent services that meet their unique needs and preferences.
Customer Service and Overall Experience
The reviews highlight the contrasting experiences of customers with Fernisky Frames. On one hand, Shauna O'Neill and Arlene McCallum have praised the company's customer service, citing excellent communication, prompt assistance, and respectful treatment. On the other hand, Philip Dripps has expressed dissatisfaction with the company's professionalism and customer service, specifically with regard to Rebecca's behavior.
Positive Aspects
- The fitters' work was described as clean, tidy, and of high quality.
- The surveyor and General Manager Bex were complimented for their polite and respectful demeanor.
- The company's response to emergencies, such as Shauna's dilemma, was prompt and helpful.
Negative Aspects
- Philip Dripps' experience with Rebecca was marred by a perceived lack of professionalism and poor attitude.
- He also claimed that the company failed to honor warranty repairs in a timely manner.
- The company's response to criticism, as seen in Philip's updated review, was perceived as inadequate.
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