The Drainage Repair

The Drainage Repair Company is an independent specialist that combines experience, expert knowledge, and the latest technology to deliver drainage and clean water mains services. We pride ourselves on delivering a consistent, transparent, and reliable service that is tailored to our clients' philosophies and focused on the individual needs of their customers.

What we do and how we do it

We are part of the 360Globalnet Group, a global provider of technology and related services businesses to the insurance and property industries. We have unique access to the award-winning and market-leading technology 360SiteView, which enables us to leverage and provide true differentiation for our business, our clients, and their customers with complete transparency and an enhanced experience.

Our team, comprising in-house experts, has designed a service that leverages the capabilities of our technology, combined with access to a network of professionals. We have a UK-wide network of expert suppliers, carefully chosen for their specific skill sets and passion for customer service, who are integral to what we do and how we do it.

Services

We provide our clients with real business benefits and real competitive advantage through:

• A positively different and enhanced customer experience
• A transparent management process of any repair through an efficient and effective framework
• Access to our award-winning digital technology
• A best-in-class service for cost, efficiency, and service

How we work

Our team of qualified engineers conducts onsite CCTV surveys using our unique 360Siteview technology, manages drainage repairs in accordance with WRc standards, and minimises disruption, while controlling costs. We specialise in geotechnical site investigations and soil surveys for residential developments, self-build projects, and subsidence claims. Our team of experts is able to locate leaks and resolve issues quickly and efficiently, returning the pipe to water-tight condition with minimum disruption and cost.

Digital model

Our digital model is now part of our drainage repair and investigation service, providing greater accountability and cost-effectiveness. The process involves:

1. Repair/call instruction: Using our digital technology, once notified of a new potential repair/call, the details are uploaded onto the system.

2. Claim triage: All instructions are assessed through a process of triage by our skilled team of advisers using information provided through our self-service technology, including imagery and video evidence.

3. Appointment agreed: A mutually convenient appointment is agreed with the policyholder/homeowner. The information is recorded via our technology and communications are sent confirming the agreed appointment to all relevant parties.

4. Findings uploaded: Our team, processes, and technology combined deliver a superior service. Accurate diagnosis and engineer-led decisions allow for minimum disruption and a cost-effective service. Once the findings are uploaded, the information is reviewed for reporting purposes.

5. Report to the insurer: CLAIMS ONLY. The site investigation, drainage and/or water mains report are issued directly to the insurer. Once the report has been reviewed, a decision can be made regarding the repair phase.

6. Visit arranged: A mutually convenient appointment is agreed with the customer/policyholder. The information is recorded via our technology and communications are sent confirming the agreed appointment to all relevant parties for repairs to begin.

7. Results uploaded: Our team, processes, and technology combined deliver a superior service. Accurate diagnosis and engineer-led decisions allow for minimum disruption and a cost-effective service. Once the repair plan is confirmed, the information is reviewed for reporting purposes.

8. Claim resolution: All the information is shared with all relevant parties, and the repair/claim is complete. It is at this stage that DRC will issue an invoice and the customer satisfaction questionnaire.

What our customers say

"At the Drainage Repair Company, we take pride in the testimonials from our satisfied clients, who praise our excellent informative service, prompt response, and commitment to customer satisfaction. We strive to deliver exceptional results and maintain long-term relationships built on trust and reliability."

Get in touch

If you want to know more or have a job for us, please call us on: 01530 272 349 Alternatively, send us an enquiry Contact us: Unit 4 Station Road, Coleshill, Birmingham, B46 1HT