Transforming Outdoor Spaces, One Driveway at a Time.
At Star Carpets, we pride ourselves on being Hinckley's secret carpet retailer, offering the biggest range of all types of flooring in the area. Our experienced team, with over 70 years of combined experience, will guide you through our vast range of stock, ensuring you find the perfect flooring solution for your needs.
Our Services
We offer a comprehensive range of flooring services, including carpets, hard flooring, vinyl, laminate, and accessories. Our carpet range is extensive, with over 100 rolls in stock, and we can fit your carpet within 50 miles of Hinckley. Our hard flooring options include laminate and luxury vinyl tile (LVT), with a large selection of colours and designs to choose from. We also stock a wide range of vinyl flooring, with 24 rolls in stock and hundreds of designs available in our sample books.
Why Choose Us
At Star Carpets, we believe in providing exceptional customer service and ensuring our customers receive the best value for their money. We offer free no-obligation site surveys and estimates, and our experienced fitters will ensure a professional finish. We also provide full floor preparation for hard flooring, including boarding, latex screeding, and damp proofing.
Our Philosophy
Our philosophy is simple: to provide the best possible service, selection, and value to our customers. We believe in being transparent about our prices, which include VAT, and we're confident that we can beat any existing quotes. We're committed to making your flooring experience with us a positive one, and we're dedicated to making your friends and neighbours envious of your new floor.
Visit Us
Our shop is open 7 days a week, and our friendly team is always happy to assist you. We're located on Hawley Road, opposite Tesco's car park entrance, and we look forward to welcoming you to our store soon.
Overall Customer Experience
The majority of customers have had a positive experience with Star Carpets, praising their helpful and knowledgeable staff, competitive prices, and excellent customer service.
Products and Services
Customers have been impressed with the quality of the carpets and flooring provided by Star Carpets, with many praising the guidance and advice given by the staff to ensure the right product was chosen.
Measuring and Fitting
The company's non-obligation measuring service and recommended fitters have been praised for their efficiency and expertise, with customers appreciating the convenience and quality of the fitting service.
Customer Service
Customers have praised the proactive and regular communication from Star Carpets, with many appreciating the personal service and tailored approach provided by the independent business.
Issues and Resolutions
One customer had an issue with a faulty carpet, but Star Carpets arranged a replacement and refit with minimal hassle. However, another customer had a negative experience with repeated visits to rectify an issue, and felt that the company did not accept responsibility for the problem.
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