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Floors of Stone is a leading supplier of high-quality natural stone, porcelain, terracotta, and reclaimed tiles, as well as our own range of wood flooring. With over 15 years of experience in the industry, we take pride in providing our customers with affordable and classically beautiful flooring solutions.
Our Story
Established in 2007, Floors of Stone has grown to become a trusted name in the flooring industry. Our story began as a supplier of natural stone kitchen tiles to our sister company, deVOL Kitchens, established in 1989. Over the years, we have expanded our product range to include porcelain, terracotta, and reclaimed tiles, as well as our own range of wood flooring. Our commitment to providing high-quality products and exceptional customer service has earned us a reputation as a leading supplier of flooring solutions.
Our Team
At Floors of Stone, we believe that our team is our greatest asset. We take pride in the dedication and professionalism of our staff, who are passionate about providing exceptional customer service. Our team is led by Kathryn Collins, our Managing Director, who has been instrumental in driving the growth and success of our company. With a strong motivational and managerial skillset, Kathryn has helped Floors of Stone become the success story that it is today.
Our Services
At Floors of Stone, we offer a wide range of services to ensure that our customers receive the perfect flooring solution for their needs. From providing free samples and expert advice to express delivery and installation, we are dedicated to making the flooring process as smooth and hassle-free as possible. Our team of experts is always happy to provide guidance and support throughout the entire process, from selection to installation.
Visit Our Showroom
We invite you to visit our showroom, located at Cotes Mill, Nottingham Road, Cotes, Loughborough, LE12 5TL. Our friendly and knowledgeable staff will be happy to guide you through our extensive range of flooring solutions and help you find the perfect flooring for your home.
Quality of Products
The quality of the products from Floors of Stone has been a mixed bag according to the reviews. Some customers have reported receiving tiles of poor quality, with defects, crumbling, and breaking easily. On the other hand, many customers have been extremely satisfied with the quality of their tiles, describing them as "beautiful, " "stunning, " and "excellent."
Delivery and Shipping
Delivery and shipping have been a major issue for some customers. Some have experienced delays, missed deliveries, and poor communication from the haulage company. In some cases, tiles have arrived broken or damaged, leading to further frustration. However, many customers have reported prompt and efficient delivery of their tiles.
Customer Service
Customer service has been a highlight for many customers, with staff being described as "helpful, " "friendly, " and " communicative." Some customers have praised the efforts of specific staff members, such as Molly and Ellie, who went above and beyond to resolve issues and provide excellent service. However, a few customers have reported poor customer service, with unfulfilled promises and lack of communication.
recommending Floors of Stone
Many customers have highly recommended Floors of Stone, praising the quality of their products, excellent customer service, and efficient delivery. However, some customers have expressed disappointment and frustration with their experience, citing poor quality tiles, delivery issues, and poor customer service.
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