Trust us to fix it right, first time!
At Maintracts Services Ltd, we pride ourselves on being a locally trusted and reputable plumbing, heating, and electrical company, serving the communities of South London and surrounding areas. Our team of experts has been providing top-notch services to homeowners, landlords, and commercial establishments for years, earning a reputation for reliability, efficiency, and exceptional customer care.
Our Story
Founded on a strong foundation of quality workmanship, attention to detail, and a dedication to customer satisfaction, our company has grown to become a household name in the region. Our story began with a simple yet powerful vision: to provide expert solutions that make a real difference in people's lives. Today, we are proud to have built a team of skilled engineers, plumbers, and electricians who share our passion for delivering outstanding results.
Our Services
We offer a comprehensive range of plumbing, heating, and electrical services designed to cater to the diverse needs of our customers. From emergency plumbing repairs to boiler installations, routine maintenance, and electrical installations, we have the expertise and resources to tackle any project, big or small. Our services include:
- Emergency plumbing repairs
- Boiler installations and servicing
- Electrical installations and maintenance
- Central heating and powerflushing
- Underfloor heating and radiator installations
- Bathroom and shower installations
- Gas safety certificates and leak detection
- Unvented hot water cylinder repairs and installations
- And many more
Our Commitment
At Maintracts Services Ltd, we are committed to providing our customers with an unparalleled level of service, ensuring that every interaction with us is a positive and memorable one. We achieve this by:
- Employing only the most skilled and experienced engineers and technicians
- Investing in ongoing training and development to stay abreast of the latest technologies and industry best practices
- Providing transparent, competitive pricing and flexible payment options
- Offering a comprehensive warranty and after-sales support
- Maintaining a clean, tidy, and respectful work environment
Our Values
Our core values are built around a simple yet powerful philosophy: to deliver exceptional customer experiences, every time. We believe in:
- Honesty and transparency in all our dealings
- Respect for our customers' time, property, and needs
- Continuous improvement and innovation
- Teamwork and collaboration
- Excellence in everything we do
Poor Customer Service Experiences
Misrepresentation and Overcharging
It appears that Maintracts Services has a tendency to overcharge customers for their services. One customer, Natasha M., was quoted 2900 to fix a leak in her bathroom, which was later found to be an exaggerated estimate by other companies. This raises concerns about the company's transparency and honesty in their dealings with customers.
Unprofessional Behavior
The company's representatives have been accused of displaying unprofessional behavior, including mansplaining, shushing, and interruption. Eva Kseniia M. had a particularly bad experience with the company, where she felt belittled and disrespected during her interaction with their representative.
Rude and Impatient Staff
Tomas T. had a negative experience with the company's staff, specifically with Dave/David, who was rude, patronizing, and impatient when dealing with a payment issue. The lack of empathy and understanding from the staff has led to a complete loss of trust and satisfaction among customers.
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