NOTHING IS TOO MUCH TROUBLE
Established for over 30 years, Dovetail is the largest independent carpet, flooring, and interior retailer in Norwich. Our friendly and dedicated team is passionate about providing a personalized experience for each and every customer, no matter the size of your project. We pride ourselves on offering a vast selection of high-quality products from top brands in flooring, carpets, fabrics, and furniture, all at competitive prices.
Our Services
At Dovetail, we offer a wide range of services to cater to all your interior design needs. Our Carpets and Flooring department features a vast selection of top brands, including Karndean, Amtico, Ted Todd, Roger Oates, and Alternative Flooring. Our Cane and Rattan Furniture collection includes leading brands such as Daro and Cane Industries, offering both classic and contemporary styles. Our Furniture department boasts a vast array of styles and designs from leading manufacturers, while our Curtains, Fabrics, Wallpaper, and Paints section features an extensive selection of designer brands, including Linwood, Designers Guild, Osborne & Little, Sanderson, Romo, GP & J Baker, and Harlequin.
Design Service
Our Design Service is dedicated to helping you bring your interior design project to life. Our experienced designers will listen to your needs and provide personalized advice on how to achieve your desired look. From whole house renovations to single room makeovers, our team is equipped to handle projects of all sizes and styles. We use the latest technology, including room layouts, mood boards, and 3D imagery, to ensure your vision becomes a reality.
New Builds and Renovations
Whether you're building a new home or renovating an existing one, our team is here to help. We understand that large-scale projects can be daunting, which is why we're committed to providing personalized support and guidance every step of the way.
Clearance Sale
Visit our showroom to explore our clearance sale, featuring a variety of ex-display furniture and fabrics at unbeatable prices. All items are available for immediate delivery, with delivery charges applying in certain cases.
Our Goal
At Dovetail, our goal is to provide a unique and personalized shopping experience tailored to each customer's needs. We're committed to delivering exceptional service, expert advice, and top-quality products at competitive prices. Come and discover the Dovetail difference for yourself.
Overall Experience
The reviews suggest that Dovetail has a team of friendly and helpful staff, with many customers praising their excellent service and attention to detail. However, some customers have had negative experiences with the company's aftercare and professionalism.
Quality of Products
The majority of customers are satisfied with the quality of Dovetail's products, including their carpets, flooring, and furniture. Some customers have mentioned that the products are high-quality and well-made, with brands such as Sanderson and Amtico being mentioned.
Fitters and Installation
Many customers have praised the fitters and installation team, stating that they are polite, tidy, and do a professional job. However, some customers have had negative experiences with the fitters, stating that they are not professional and have left things needing to be redone.
Atmosphere and Music
Some customers have mentioned that the atmosphere in the showroom is nice, with eclectic music playing in the background. However, one customer found the music to be odd and distracting.
Negative Experiences
Some customers have had negative experiences with Dovetail's aftercare, stating that they are unhelpful and unresponsive when issues arise. Some customers have also experienced issues with the fitters and installation team, and have been unhappy with the overall service.
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