Transforming Your Home, Effortlessly
Welcome to Stones Carpets & Flooring, where good quality and service never go out of fashion. Established in 1990, we have built a reputation as one of the best carpet retailers in the North West. Our commitment to exceptional quality and service has earned us a loyal customer base, and we take pride in providing expert fitting services and designer brand carpets to homes across the North West.
Our Story
At Stones Carpets & Flooring, we understand the importance of quality and craftsmanship. That's why we only work with the best brands, including Amtico, Karndean, Brintons, Ulster, Pergo, Cormar, and Axminster. Our expert team of designers and fitters take pride in every installation, ensuring that your flooring is fitted to perfection.
Our Services
We offer a wide range of services, including:
- Luxury Vinyl Tile (LVT) flooring specialists
- Expert fitting services for carpets, vinyl, and laminate flooring
- Free design and estimation services for homes in the North West
- A stunning showroom featuring the latest designs from top brands
- Fully qualified and NICF-accredited fitters for your peace of mind
Our Promise
At Stones Carpets & Flooring, we promise to always give professional and honest advice, friendly service, and high-quality materials and workmanship. We strive to always turn up for appointments and fittings as promised, offering outstanding value for money and going the extra mile to ensure customer satisfaction.
Visit Us
Our beautiful showroom is open seven days a week, and we invite you to come and explore the latest designs from top brands. Our expert team is always happy to offer advice and guidance to help you find the perfect flooring solution for your home.
Overall Satisfaction
The majority of customers have expressed their satisfaction with the services provided by Stones Carpets, with many praising the quality of their products and the exceptional workmanship of their fitters.
Positive Experiences
Many customers have reported excellent experiences with the company, citing the helpfulness and friendliness of the staff, the quality of the products, and the professionalism of the fitters. Several customers have complimented specific members of staff, including Ryan, Simon, Matthew, and Martin, for their exceptional service.
Product Range and Quality
Customers have praised the wide range of products available at Stones Carpets, including carpets, vinyl, and wood flooring. The quality of the products has been consistently praised, with many customers expressing their satisfaction with their purchases.
Fitting and Installation
The fitting and installation services provided by Stones Carpets have been widely praised, with many customers reporting that the fitters were professional, efficient, and courteous.
Issues with Service
A small number of customers have reported negative experiences with the company, citing issues with communication, punctuality, and pricing transparency. Some customers have expressed frustration with the company's handling of issues, with one customer reporting that they were told "well it's not my fault" when they complained about a delay.
Areas for Improvement
Customers have suggested that the company could improve in areas such as communication, pricing transparency, and issue resolution.
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