Expert Heating and Plumbing Solutions You Can Trust
Charles Wilson Carpets is an independent flooring and carpet shop based in Shefford, Bedfordshire. We're a family business with modern, affordable flooring choices and traditional service values. Established in 1972, we offer a wealth of experience and have our own, dedicated team of fitters - a rare specialism amongst today's carpet shops. Our customers truly come first.
Our Company
We're a family business with award-winning customer service. Our friendly team will offer you the best flooring advice for your needs and style. Carpets and Flooring; whatever your taste and budget, we can help. We're proud to have won the Hertfordshire Federation of Small Businesses Awards for Best Customer Service and Best North Herts Business 2013. Regular customer surveys help us maintain this top level of service.
Our Services
At Charles Wilson Carpets, we understand that choosing the right flooring for your home or business can be a daunting task. That's why we offer a comprehensive range of services to ensure that you make the right choice for your needs and budget. Our services include:
- Carpets and Carpet Tiles: We have a wide range of quality carpets and carpet tiles to suit every taste and budget.
- Laminate Flooring: We have an excellent range of laminate flooring options in our showroom.
- Vinyl Flooring and Tiles: Our modern floor tile ranges boast a surprising elegance.
- Fitting Accessories: We offer a range of fitting accessories to complete your flooring installation.
- Care and Maintenance: We provide guidance on how to care for your new flooring to ensure it looks its best for years to come.
Our Team
Our team of experts has nearly 50 years of flooring expertise and knowledge. We're a small and dedicated team, handling all your enquiries and orders in-house. Our fitting team has over 60 years of experience between them, ensuring a professional and efficient installation process.
Why Choose Charles Wilson Carpets?
There are three unique benefits you'll enjoy as a customer of Charles Wilson Carpets and flooring: Independent Experts, Award Winning Customer Service, and Our Own Team - from start to finish. We're proud to have fitted carpet for the Queen's Diamond Jubilee visit to Hitchin in 2012, a testament to our attention to detail and prompt service.
Overall Experience
The majority of reviewers have had an excellent experience with Charles Wilson Carpets, praising the company's exceptional service, quality products, and competitive pricing.
Excellent Service
Many reviewers highlighted the helpful and friendly nature of the sales team, particularly Adam, who provided valuable advice on carpet selection. The measuring and fitting services were also deemed "first-class" by multiple reviewers.
Quality Products
Reviewers were extremely pleased with the quality of the carpets and flooring, describing them as "immaculate" and "excellent." The selection of products in the showroom was also praised.
Competitive Pricing
Several reviewers mentioned that Charles Wilson Carpets offered better prices than larger stores for the same products, making them a more attractive option.
Professional Fitters
The fitters were commended for their politeness, friendliness, and efficiency in completing the work.
Local Business
Support for the local business was evident, with many reviewers appreciating the personalized service and attention to detail provided.
Disappointing Experience
One reviewer had a poor experience with the company, citing issues with laminate flooring installation, communication, and payment processing. They expressed frustration with the multiple visits required to rectify the problems and the lack of apology or resolution.
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