Find Your New Favourite Piece at Huckleberry Willow
Welcome to Lord of Rugs, your premier online rug retailer based in Letchworth Garden City, Hertfordshire. With a passion for providing top-quality rugs that exceed our customers' expectations, we have curated a vast collection of modern, traditional, wool, shaggy, and plain rugs to complement any home decor.
Our Commitment to Excellence
At Lord of Rugs, we are dedicated to delivering exceptional customer service, ensuring our customers' satisfaction is our top priority. Our team of experts is committed to providing a seamless online shopping experience, offering expert advice, and ensuring prompt delivery of our products. We believe in building long-term relationships with our customers, and our commitment to excellence is reflected in our rigorous quality control process, ensuring that every rug that leaves our warehouse meets the highest standards of quality and craftsmanship.
Our Range of Rugs
Our extensive range of rugs caters to diverse tastes and preferences. From modern and trendy designs to traditional and classic styles, we have a vast collection of rugs made from the finest materials, including wool, polypropylene, and viscose. Our rugs are carefully hand-tufted, hand-carved, and power-loomed to ensure exceptional quality and durability. Whether you're looking for a statement piece for your living room or a subtle accent for your bedroom, we have a rug that will perfectly complement your interior design.
Quality Guarantee and Return Policy
At Lord of Rugs, we stand behind the quality of our products. We offer a 100% satisfaction guarantee, and if for any reason you're not completely satisfied with your purchase, you can return it within our specified timeframe. Our return policy is straightforward, and we ensure a hassle-free experience for our customers.
Security and Payment
Our website is secured with the latest encryption technology, ensuring that all transactions are safe and secure. We accept various payment methods, including major credit cards, PayPal, and other popular payment options.
Contact Us
We value your feedback and would love to hear from you. If you have any questions, concerns, or would like to provide feedback, please don't hesitate to contact us. Our dedicated customer service team is always available to assist you.
Product Reviews Summary
Positive Experiences
- One reviewer, Jayne Fisher, was extremely satisfied with their rug, describing it as "super soft and good quality".
- Denise Horton, despite initial issues with delivery, was pleased with the eventual arrival of her rug, which she found to be "beautiful, soft, luxurious and the perfect colour".
Negative Experiences
- Several reviewers had very poor experiences with the company, citing issues with product quality and customer service.
- Susan Cook warned others to stay away from the company, citing a bad experience with a rug that began to bobble after only four months, and the company's refusal to take responsibility.
- Dave Aldred was disappointed with the quality of his brand new rug, which had threads sticking out, and felt that the seller did not care about the issue.
- The Holmes Family had a particularly bad experience, receiving a faulty rug and being told to return it at their own cost, followed by a threatening email from the seller.
- Paul Sargeant had a second poor experience with the company, with delayed and lost deliveries, and warned others not to be misled by the company's promises.
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