Transforming spaces, one floor at a time.
Our Story
Pennells Carpets is a family-run business that has been proudly serving the South East region for over 35 years. Our commitment to delivering exceptional customer service, combined with our extensive range of high-quality carpets and flooring solutions, has earned us a reputation as one of the leading flooring retailers in East Sussex.
Our Mission
At Pennells Carpets, we are dedicated to providing our customers with an unrivalled choice of carpets and flooring options at highly competitive prices. We believe in building strong relationships with our customers, and our team of experts is always available to offer guidance and advice to ensure that you find the perfect flooring solution for your needs.
Our Services
We offer a comprehensive range of carpets and flooring solutions, including Man-Made, Wool, Sisal, and Luxury Carpets, as well as Hard Flooring options such as Luxury Vinyl Tiles, Engineered Wood, and Sheet Vinyl. Our membership of the Associated Carpet Group has enabled us to strengthen our ties with leading carpet and flooring manufacturers, providing our customers with an unrivalled choice of products at highly competitive prices.
Our Expertise
With over 35 years of experience, our team of experts has the knowledge and expertise to guide you through the process of selecting the perfect flooring solution for your home or business. We understand that every customer is unique, and we take the time to listen to your needs and provide personalized advice and guidance to ensure that you find the perfect flooring solution.
Our Commitment
At Pennells Carpets, we are committed to delivering exceptional customer service, combined with a passion for providing high-quality carpets and flooring solutions at competitive prices. We believe in building long-term relationships with our customers, and we strive to exceed their expectations with every interaction.
Exceptional Customer Service and Quality Products
The majority of the reviewers were extremely satisfied with their experience at Pennells Carpets. They praised the excellent customer service, high-quality products, and professional installation. Many reviewers mentioned the helpfulness and expertise of the staff, particularly Steve, who went above and beyond to ensure they found the perfect carpet or flooring for their needs.
Proficiency and Efficiency
The installation process was described as efficient and professional, with fitters who were courteous, hardworking, and skilled. Reviewers appreciated the attention to detail and the ability of the installers to work quickly and efficiently, often finishing jobs ahead of schedule.
Competitive Pricing and Value for Money
Many reviewers praised the competitive pricing and value for money offered by Pennells Carpets. They felt that the prices were fair and reasonable, considering the high-quality products and excellent service provided.
Minor Issue with One Customer
However, one reviewer had a negative experience with the vinyl flooring, which lifted off the floor and stretched near the table and chairs. The issue was acknowledged by the owner, Julian, who explained that the vinyl was not suitable for use with furniture.
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