The Rug Shop of Tunbridge Wells is a premier destination for high-quality, hand-knotted rugs and kilims from around the world. Our extensive collection includes classic Persian rugs, unique tribal pieces, and stunning contemporary rugs, catering to diverse tastes and preferences. We take pride in our commitment to sourcing rugs from the finest rug-making centers in Persia, Afghanistan, Nepal, and India, ensuring that each piece is a masterpiece crafted by skilled artisans.
Our Services
We offer a comprehensive range of services to cater to the needs of rug enthusiasts and owners. Our services include:
- Rug Cleaning and Restoration: Our expert team provides a comprehensive cleaning and restoration service to help you maintain the beauty and integrity of your rugs.
- Rug Repairs: Whether it's a simple fringe repair or a complex restoration, our skilled craftsmen are equipped to handle any repair task with precision and care.
- Rug Care and Maintenance: We provide valuable guidance on how to care for your rugs, including advice on vacuuming, sunlight exposure, and underlay usage.
Our Rugs
All of our rugs are hand-knotted by highly skilled artisans, working with traditional materials and methods that date back centuries. We personally visit the most prominent rug-making centers to bring you a unique range of idiosyncratic pieces that represent the very best of their kind. We also ensure that our partners uphold ethical standards that are worthy of their fine products.
Our Commitment
At The Rug Shop of Tunbridge Wells, we are dedicated to providing exceptional customer service, ensuring that our customers receive the best possible experience. We strive to build long-term relationships with our clients, providing expert guidance and support throughout the rug-buying process.
Cleaning and Repair Services
The Rugby Shop's cleaning and repair services have received mixed reviews. One customer was disappointed with the edge repair service, stating that it was not completed satisfactorily, and the items were inadequately packed for transit. However, other customers have had positive experiences with the cleaning service, with their rugs being returned looking "almost like new" and "transformed".
Customer Service
The customer service at The Rug Shop has been praised by many customers, with staff being described as "efficient", "friendly", and "knowledgeable". Some customers appreciated the willingness of the staff to allow them to view rugs in their own home before making a purchase.
Product Range
The Rug Shop's selection of fine rugs has been praised by one customer, who described the range as "great". The shop's ability to source specific rugs for customers has also been commended.
Delivery and Pickup
The delivery and pickup services offered by The Rug Shop have been well-received, with customers appreciating the timely and efficient delivery of their rugs. The free delivery option has also been a bonus for some customers.
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