Meeting your needs with a prompt and reliable service
Established over 20 years ago, Chaps has become a leading provider of boiler installations, servicing, and repairs, alongside general plumbing services throughout Henley-on-Thames, Marlow, and Beaconsfield. We pride ourselves on delivering exceptional customer service, reliable workmanship, and competitive prices.
Our Expertise
We offer a comprehensive range of services designed to meet your every heating and plumbing need, including:
Boilers
- Installation of all major types of boilers, including gas, oil, and LPG models.
- Routine servicing and repairs to ensure optimal efficiency and safety.
- Breakdown response and emergency repairs to get you back on track quickly.
General Plumbing
- Leak detection and repair.
- Installation and repair of taps, toilets, shower systems, and more.
- Comprehensive bathroom installations and repairs.
- Central heating system installation, repair, and maintenance.
Beyond just technical expertise, we focus on
- Customer satisfaction: Our experienced engineers are friendly, helpful, and always willing to answer your questions and address your concerns.
- Communication: We believe in clear and transparent communication every step of the way.
- Transparency: We provide upfront pricing and detailed estimates to eliminate surprises.
- Quality: We only use high-quality materials and parts to ensure longevity and efficiency.
Why choose Chaps?
- Experienced and qualified engineers with extensive industry knowledge.
- Responsive and reliable service with a focus on customer satisfaction.
- Competitive prices and transparent billing.
- Wide range of services to meet all your heating and plumbing needs.
- Commitment to exceptional customer service and open communication.
Excellent Customer Service and Workmanship
Many reviewers have praised Chaps for their excellent customer service, professionalism, and workmanship. They have been praised for going above and beyond to ensure that customers have heating and hot water, even on short notice and during busy times of the year. The engineers have been described as friendly, tidy, and efficient, and the office staff have been helpful and communicative.
Prompt Response and Resolution
Several reviewers have praised Chaps for their prompt response to emergencies, often arriving within hours or even minutes of being called. They have also been praised for their ability to diagnose and fix problems quickly and efficiently.
Knowledgeable and Trustworthy
Reviewers have praised Chaps for their knowledge and expertise, with one reviewer stating that they have always been trustworthy and knowledgeable. They have also been praised for their honesty and transparency, with one reviewer stating that they were advised on other projects and always found them to be trustworthy.
Negative Experiences
However, not all reviewers have had a positive experience with Chaps. Two reviewers have reported negative experiences, including delayed or failed repairs, incorrect diagnoses, and poor communication. One reviewer reported being left without heating or hot water for six weeks and having to find a new engineer to complete the job.
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