Reliable, Experienced, and Customer-Centric
At Domestic Heroes Ltd, we are a local business based in Tamworth, dedicated to providing excellent electrical and gas repair, installation, sales, and spares services for most makes and models of kitchen appliances, including integrated machines. Our story began in December 2010 when Adam Goodby and Steven Bloor, the company's directors and owners, started the business with a vision to provide an efficient and reliable service to our customers.
Our Services
We offer a wide range of services, including appliance repair, installation, and sales. Our team of expert engineers is equipped to handle any issue, from diagnosing and repairing to installing and maintaining your appliances. We cater to both private individuals and professional clients, including Lettings Agents, Councils, and Landlords. We understand the importance of providing a competitive package, which is why we invest in the latest technology and training for our staff.
Our Approach
At Domestic Heroes Ltd, we pride ourselves on being well-organized, friendly, and helpful. We believe in being honest and upfront with our customers, which is why our prices are clearly displayed on our website. We understand that our customers want transparency, and that's why we strive to ensure that there are no surprises when it comes to paying for our services.
Areas Covered
Our coverage area includes various regions across the Midlands, including Tamworth, Sutton Coldfield, Lichfield, Burntwood, Cannock, Rugeley, Stafford, Uttoxeter, Swadlincote, Burton-on-Trent, Ashby-de-la-Zouch, Coalville, Atherstone, Hinckley, Nuneaton, Coventry, Coleshill, Birmingham, Solihull, West Bromwich, Walsall, Wolverhampton, Leicester, Loughborough, Lutterworth, Halesowen, Smethwick, Redditch, Derby, Dudley, Wednesbury, and many more. If you don't see your town listed, please visit our website for a comprehensive list of areas we cover.
Our Guarantee
We believe in delivering a high-quality service, which is why we offer a 12-month guarantee on all parts fitted. Additionally, our engineers' work is covered for three months. We take pride in our professionalism and strive to maintain the highest standards in our work.
Sustainability
As a responsible business, we recognize the importance of sustainability. We follow the Waste Electrical and Electronic Equipment (WEEE) directive, which aims to make producers of electrical equipment pay for the services required to collect and dispose of their products in the most environmentally friendly way possible. We also offer a takeback service to our customers, allowing them to recycle their old appliances on a like-for-like basis on the day of installation of a new appliance.
Get in Touch
If you have any questions or would like to book a service, please do not hesitate to contact us. You can reach us by phone on 01827 425 255 or through our website. We look forward to assisting you with your appliance needs.
Overall Experience
The majority of customers have reported an excellent experience with Domestic Heroes, praising the company's communication, service, and staff.
Positive Aspects
Staff and Customer Service
Many reviewers praised the friendly, polite, and respectful nature of the staff, including engineers and managers. They were found to be knowledgeable, efficient, and courteous in their dealings with customers.
Efficient Service
Customers were impressed with the speed and efficiency of the service, with many reporting prompt responses to their queries and issues being resolved quickly.
Professionalism
The professionalism of the staff was highlighted, with many commenting on their expertise and ability to diagnose and repair issues with appliances.
Communication
Good communication was a key aspect of the service, with customers appreciating the clear and concise communication they received throughout the process.
Negative Aspects
Customer Service Issues
One reviewer reported a poor experience with a manager, who was found to be patronising and rude. This was a notable exception to the general positive feedback on customer service.
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