Transforming Spaces, One Floor at a Time
Our Story
At The Carpet Warehouse Kilmarnock Ltd, we have been proudly servicing the people of Ayrshire for over 14 years. Despite being based in Kilmarnock, we have built a loyal customer base across the West coast of Scotland and beyond. Our commitment to quality service, products, and installations has earned us an excellent reputation in the industry. From measuring and advising on the different products and qualities available, we ensure the highest standards from start to finish.
Our Mission
Our mission is to provide top-notch flooring solutions to our customers, along with exceptional customer service and unbeatable prices. We strive to create a hassle-free shopping experience, whether you choose to shop online or visit our store. With our click-and-collect option, we make it convenient for you to select your preferred flooring and collect it at your leisure. Our team of experienced and friendly experts are always available to offer expert advice and guidance to ensure you make the right choice for your home or business.
Our Services
We offer an extensive range of flooring solutions, including carpets, vinyl, luxury vinyl tiles (LVT), laminates, and artificial grass. Whether you're looking to renovate your home, office, or commercial space, we have the perfect solution for you. Our product range is carefully curated to ensure that we only offer the highest quality products that meet our stringent standards.
Why Choose Us?
At The Carpet Warehouse Kilmarnock Ltd, we pride ourselves on our exemplary customer service, expert product knowledge, and unbeatable prices. Our friendly and experienced team are committed to delivering the highest level of service at all times. With our price promise, you can be assured that our deals are hard to beat. Whether you're looking for a quick delivery or prefer to click-and-collect, we guarantee that our service will exceed your expectations.
Customer Reviews Overview
The customer reviews of Carpet Warehouse Kilmarnock are overwhelmingly positive, with the majority of reviewers singing praises about the excellent customer service, helpful staff, and high-quality products.
Positive Reviews
The reviews highlight the exceptional service provided by the staff, particularly Alain, who is mentioned several times for his friendly, helpful, and knowledgeable nature. Many reviewers appreciated the wide selection of carpets and flooring options, competitive pricing, and efficient delivery and installation processes. The fitters were also praised for their professionalism and high-quality workmanship.
Negative Reviews
On the other hand, there were two negative reviews, one of which was particularly scathing. The reviewer had a horrific experience with the owner, who allegedly raised his voice aggressively at a terminally ill woman over a refund issue. The second negative reviewer was unhappy with the return policy and felt bullied into completing a purchase.
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