Here at Gateway Surveyors, we are dedicated to providing our customers with the facts they need to make informed decisions about the properties they are buying. Our team of highly experienced RICS qualified surveyors brings together the expected professional ethics and standards of the Royal Institution of Chartered Surveyors, combined with a straightforward approach to reporting that is designed to make the property buying process easier for the consumer.
Our Services
We offer a broad range of residential surveys, valuations, and other professional services, including our Gateway Buyer Report, Building Surveys, Independent Valuations, Zero Contact Property Valuations, and Help to Buy. Our reports are written in plain English, wherever possible, so that they are clear and easy to understand. They are prepared by fully qualified and experienced RICS Surveyors who are based locally. We will always endeavour to speak with you before and after the service and will be on call to answer any follow-up queries you may have.
Working with Us
We work closely with Estate Agents, Solicitors, and Mortgage Advisers to provide a comprehensive service that meets the needs of all parties involved in the property buying process. Our Sales Team is always available to help you by phone or online, and we strive to provide a personal service that is tailored to the individual needs of each client.
Our History
Gateway Surveyors is the trading style of Gateway Surveying Services Limited, which was founded in 2005. Since then, we have sustained continued growth to become one of the UK's leading suppliers of valuation, surveying, and panel management business services. We have gained our reputation through the provision of a high-quality service that is built around the individual needs of each client.
Gateway Surveyors Reviews Summary
Poor Experience with Valuation Reports
Multiple reviewers expressed disappointment with the accuracy of valuation reports, with some reporting incorrect information, such as leasehold properties being listed as freehold, and incorrect comparable properties being used. Additionally, some reviewers claimed that the surveyors were incompetent, rude, and unprofessional.
Customer Service Issues
Several reviewers reported poor customer service, including unhelpful and rude staff, and a lack of resolution to issues raised. Some reviewers also reported that their complaints were not handled satisfactorily, with one reviewer stating that they did not receive a refund for a faulty report.
Positive Experiences with Staff
On the other hand, some reviewers praised the customer service they received, with one reviewer thanking a specific staff member, Nina Millichip, for her helpfulness. Another reviewer praised the company's administration and customer services.
Efficient and Organised
A few reviewers reported having a positive experience with the company, stating that they were efficient and organized, and that the surveyors were personable and professional.
