Transform Your Home with the Perfect Door
At Doors Supplies Online, we pride ourselves on being a leading provider of high-quality doors and door components in the UK. Our mission is to supply our customers with the perfect door for their home or business, backed by exceptional customer service and competitive pricing.
Our History
Our journey began with a simple idea - to make it easier for people to find and purchase the perfect door for their needs. With years of experience in the industry, our team knew exactly what our customers needed and set out to create an online store that would cater to all their door-related requirements. Today, we are proud to be one of the top door suppliers in the country, with a vast range of products and services that meet the needs of both residential and commercial customers.
Our Services
At Doors Supplies Online, we offer a comprehensive range of services designed to make your door-buying experience seamless and hassle-free. Here are some of the services we provide:
- Door Types: We offer a wide range of door types, including standard doors, FD30 fire doors, PAS24 door sets, industrial style doors, glazed fire doors, and much more.
- Door Finishes: We provide a variety of door finishes, including oak, white primed, white pre-finished, black, light grey, dark grey, walnut, and pine.
- Glazed Doors: Our glazed doors are designed to provide optimal light and visibility, with options for clear glazed, frosted glazed, reeded glazed, tinted glazed, and decorative glazed doors.
- Un-Glazed Doors: For those who prefer a more traditional look, we offer un-glazed doors in a range of materials, including solid oak, plywood, and hardboard.
- Pocket Doors: Our pocket door systems are designed to provide a sleek and modern look, with options for timber doors, glass doors, and sliding door mechanisms.
- Ironmongery: Our ironmongery range includes handles, knobs, hinges, locks, and latches in a variety of styles and finishes to match your door type and design.
Why Choose Us
At Doors Supplies Online, we believe that customer satisfaction is key to our success. Here are some reasons why you should choose us:
- Competitive Pricing: We offer competitive pricing on all our products, ensuring that you get the best value for your money.
- Wide Range of Products: Our extensive range of products includes doors, door components, and accessories to meet the needs of both residential and commercial customers.
- Exceptional Customer Service: Our dedicated customer service team is always available to assist with any queries or concerns you may have.
- Fast Delivery: We offer fast and efficient delivery on all our products, ensuring that you receive your order quickly and conveniently.
Delivery and Logistics Issues
Several reviewers expressed frustration with the company's delivery and logistics. Jason McGuire and Kaspars Dovgvillo reported paying exorbitant fees for delivery and return, with McGuire spending over 3,000 with the company. Dovgvillo was also dissatisfied with the company's delay in delivering his door, claiming that the website advertised a 5-7 day delivery period that was not met. Michael Moore had his product damaged in transit and experienced poor customer service.
Quality and Product Issues
Michael Moore and Fohel Ali reported issues with the quality of the products. Moore's doors arrived damaged, including three glazed doors with significant scratches. Ali was initially told that his order would take two months to fulfill, but the company failed to deliver and did not complete the refund process.
Positive Experiences
However, several reviewers had a positive experience with Door Supplies Online. Antonio Fullerton praised the company's staff for being helpful in choosing the correct hardware, while Jay I appreciated the website's intuitive design, comprehensive product information, and excellent product quality. Lito Lapid enjoyed the company's detail-oriented approach and user-friendly website, while Joseph Young was happy with the company's timely delivery and good prices. Rick Price was impressed with the company's smooth and pleasant process, and Michael Moore (in his second review) had a positive experience with the company's dispute resolution process.
Negative Experiences
Despite the positive reviews, several reviewers reported negative experiences with the company. Michael Moore expressed extreme dissatisfaction with the company's poor service and damaged goods, while Kaspars Dovgvillo felt that the company showed total disregard for clients. Fohel Ali's experience was also marred by poor customer service.
