Trusted Property Maintenance Services in South West London
R Wilson Services is a family-run business based in Southampton and serving the surrounding areas. We are passionate about providing our customers with reliable, efficient, and trustworthy boiler and heating services.
Our Services
We offer a comprehensive range of services to keep your home warm and comfortable throughout the year, covering:
Boiler Engineering
- Boiler servicing and repair
- Boiler changes and installations
- System upgrades and efficiency improvements
- Landlord gas safety certificates
- Boiler installations for oil, gas, LPG, and Calor
Heating & Plumbing
- Repairing and maintaining central heating systems
- Power flushing for improved system efficiency
- Domestic plumbing repairs and installations
- Bathroom and kitchen installations
Additional Services
- Full bathroom and kitchen installations, including wall and floor tiling
- Specialist advice on Worcester Bosch boilers and all associated components
Our Approach
We pride ourselves on:
- Customer focus: Our experienced engineers provide personalized and friendly service, prioritizing your needs and ensuring clear communication every step of the way.
- Quality workmanship: We use only the highest quality materials and adhere to strict safety regulations.
- Competitive pricing: We offer fair and transparent pricing with no hidden costs.
Our Values
Our values are rooted in:
- Integrity: We conduct our business with honesty and transparency.
- Expertise: We are dedicated to continuous professional development and remain updated on the latest industry regulations and technologies.
- Customer satisfaction: We are committed to exceeding your expectations and building lasting relationships.
Why Choose R Wilson Services?
By choosing R Wilson Services, you can expect:
- Reliable and efficient service
- Qualified and experienced engineers
- Transparent and competitive pricing
- Customer-focused approach
- Attention to detail and quality workmanship
Excellent Workmanship and Customer Service
The majority of reviewers praised the company's excellent workmanship, professionalism, and customer service. The technicians were described as polite, professional, and efficient in their work. They kept customers informed throughout the process, explained the work completed, and ensured minimal disruption to their daily lives.
Personalized Service
Several reviewers appreciated the personalized service they received, including the company's willingness to accommodate the needs of elderly customers. The company's family-oriented approach and consideration for their customers' concerns were particularly commendable.
Issues with Customer Service
However, two reviewers had negative experiences with the company's customer service. They encountered rude and patronizing behavior from the manager, and one reviewer was even insulted. Another reviewer was unhappy with the quality of work and the additional charges for incomplete tasks.
Common Positive Themes
- Excellent workmanship
- Professional and polite technicians
- Good communication and explanation of work completed
- Consideration for elderly customers
- Willingness to discuss concerns and provide honest advice
Common Negative Themes
- Poor customer service from the manager
- Incomplete work and additional charges
- Lack of accountability
