The Rug Seller is a leading online rug retailer, offering a diverse selection of premium carpets and runners to elevate any space. Founded by passionate rug enthusiasts, our business aims to bring you exceptional quality, unique designs, and exceptional customer service.
Discover Exquisite Rugs for Every Occasion
Our extensive collection boasts a diverse array of rug sizes, styles, materials, and colors, designed to complement any home decor. Explore our curated selection of:
- Traditional rugs: Hand-knotted and hand-woven rugs, featuring intricate patterns and vibrant colors.
- Modern rugs: Sleek and minimalist designs, featuring innovative materials and contemporary aesthetics.
- Shaggy rugs: Soft and cozy carpets, perfect for adding warmth and texture to any room.
- Outdoor rugs: Durable and weatherproof carpets, ideal for patios, gardens, and outdoor seating areas.
Beyond just selling rugs, we offer
- Expert advice: Our team of rug specialists can guide you through the selection process and help you find the perfect rug for your needs.
- Exceptional craftsmanship: We partner with reputable rug manufacturers known for their exceptional craftsmanship and attention to detail.
- Competitive prices: We offer competitive pricing on all our rugs, ensuring value for money.
Our Commitment
At The Rug Seller, we are committed to providing our customers with an unparalleled rug shopping experience. We prioritize:
- Quality: Every rug undergoes rigorous quality control measures to ensure lasting beauty and functionality.
- Sustainability: We partner with manufacturers who adhere to sustainable practices and use environmentally friendly materials whenever possible.
- Customer satisfaction: We value your feedback and strive to provide exceptional customer service throughout your experience.
Explore the World of Rugs with The Rug Seller!
Let us help you discover the perfect rug to transform your home. Browse our extensive collection online or visit our virtual rug gallery. Contact us for personalized recommendations and exceptional service.
Order and Delivery Issues
Several customers experienced issues with their orders, including delayed deliveries, failed deliveries, and difficulties with refunds. One customer waited three days for their rug to be delivered, only to receive an email stating that the courier had attempted to deliver but failed. Another customer had their order cancelled and refunded without explanation, despite not having received the item.
Design and Quality Issues
One customer was disappointed with the design of their rug, stating that it lacked elastic corners to hold it in place on the mattress. Another customer experienced quality issues with their bedding set, with the seam coming apart after one wash.
Poor Customer Service
Several customers were unhappy with the customer service they received, including one customer who was refused a refund for a faulty bedding set and another who was ignored when they contacted the company via email.
Positive Experiences
On the other hand, many customers had positive experiences with the company, praising the ease of ordering, wide range of products, and speedy delivery. Several customers also commended the company's customer service, stating that it was friendly, helpful, and responsive.
Website and Product Range
The company's website was praised for its ease of use and wide range of products, with one customer stating that they have no hesitation in recommending the company.
