London Carpets is a well-established company in the West London area, serving the local community and beyond for over 25 years. We have extensive experience in all aspects of flooring, including carpet, vinyl, and luxury vinyl tiles. Our team is dedicated to providing a stress-free, relaxing approach to ensuring that you will be happy and content with your purchase for many years to come.
Our Services
We offer an extensive range of carpets, which include 100% wool, wool mix, natural weaves, and manmade. We have many different styles of vinyl flooring ranging from wood and stone effects to geometric designs. We can also supply and install commercial flooring, including non-slip safety floor systems, heavy contract use broadloom, and carpet tiles and rubber flooring. Our commercial works have included communal halls, stairs, and landings, schools, office buildings, and music venues.
Our professional customers include estate agents, interior designers, local councils, and builders. We also work alongside various charitable organisations, including the main charities for the boroughs of Kensington & Chelsea and Hammersmith & Fulham, amongst others.
Our Mission
Choosing flooring can be an overwhelming and stressful experience; London Carpets aims to provide a stress-free, relaxing approach to ensuring that you will be happy and content with your purchase for many years to come. We will provide a high-quality, effective, and efficient service from beginning to end, personally suited to each customer's requirements. One of the biggest compliments we receive from our clients is how pleasant and straightforward we are to work with.
Safety
In today's current climate, our employees are fully co-operating to stop the spread of COVID-19. If required by our clients, we are practising social distancing and wearing the appropriate PPE when visiting customer's homes in order to carry out our services. We also carry all necessary insurances, a copy of which is available on request.
Overall Experience
The reviews of London Carpets are predominantly positive, with customers praising the company's excellent service, high-quality products, and competitive prices.
Positive Aspects
- Excellent Customer Service: Many customers appreciated the helpful and knowledgeable staff, who provided great advice and assistance throughout the process.
- High-Quality Products: The carpets and flooring provided by London Carpets were praised for their quality and value for money.
- Efficient and Reliable Installation: The installation process was often described as quick, clean, and hassle-free, with fitters arriving on time and working efficiently.
Negative Experiences
- Poor Delivery and Customer Service: A few customers experienced issues with carpet delivery, including receiving dirty and damaged products, and poor customer service when trying to resolve the issues.
- Subpar Installation: One customer reported a bad experience with the installation, stating that the floor had to be removed due to poor workmanship.