Transforming Your Home, One Floor at a Time.
At Floor Factory, we take pride in being a family-run, independently owned business serving the Derby and surrounding areas in Derbyshire. Our talented team has a collective experience of over 30 years in the industry, ensuring that our customers receive the best advice and guidance in choosing the perfect flooring solution for their homes.
Our Story
Established in 2012, Floor Factory has grown to become one of the largest flooring retailers in Derbyshire. With a massive 4,000 square feet showroom, we boast an extensive range of floor covering samples, giving our customers an unparalleled choice of styles, designs, and finishes. Our dedicated team is committed to providing exceptional customer service, ensuring that every customer leaves our showroom feeling satisfied and informed.
Our Services
At Floor Factory, we cater to all your flooring needs, offering a wide range of products and services, including carpets, engineered wood, LVT products from renowned brands like Amtico and Karndean, natural flooring solutions, and underfloor heating systems. Our experienced team will guide you through our vast collection, helping you choose the ideal flooring solution that meets your budget, style, and requirements.
What Sets Us Apart
As a recommended retailer for top brands, we guarantee competitive pricing without compromising on quality. Our two-year installation warranty provides complete peace of mind, and our free measuring service ensures a hassle-free experience. We pride ourselves on being a family-run business, offering a personalized approach that sets us apart from larger retailers.
Visit Our Showroom
Located on the Derby Trading Estate, our showroom is easily accessible and open to both the public and trade professionals. We invite you to visit us, Monday to Saturday, 9am - 4pm, and explore our vast range of flooring solutions. Our friendly and knowledgeable team will be happy to assist you in finding the perfect flooring for your dream home.
Poor Installation Experience
One customer had a terrible experience with Floor Factory, citing that the floor they installed was not level and started to cup within weeks. Despite initially being responsive to the customer's concerns, the company failed to provide a solution and instead blamed the customer. The issue was eventually resolved through a credit card company's Section 75 claim, but not before the customer had to commission an independent expert report to prove the faults in the installation.
Excellent Service and Quality
On the other hand, the majority of customers have had excellent experiences with Floor Factory, praising the company's technical advice, flexibility, and professionalism. Many customers have praised the team's friendliness, helpfulness, and expertise, citing that the fitters were professional and did an excellent job. The company's showroom and product range were also commended, with customers appreciating the wide choice of flooring options.
Common Themes
Throughout the reviews, there are common themes of excellent customer service, high-quality products, and professional installation. Many customers have expressed their satisfaction with the company's work, citing that they would recommend Floor Factory to others.
