Transforming spaces, transforming lives
At DCTUK, we're passionate about providing high-quality flooring solutions for both residential and commercial spaces. Our mission is to make flooring shopping a breeze, with thousands of options to choose from, including carpet tiles, luxury vinyl tiles, and sheet vinyl. We believe that everyone deserves to have beautiful, functional, and durable flooring that complements their lifestyle and work style.
Our Story
Founded on the principles of innovation, customer satisfaction, and sustainability, DCTUK has grown to become one of the leading flooring retailers in the UK. Our journey began with a humble start, but our commitment to excellence and customer-centric approach has enabled us to expand our product range and services to cater to a diverse customer base. Today, we're proud to offer a vast selection of flooring products from renowned brands, as well as our own exclusive ranges.
Our Team
Our dedicated team of flooring experts is passionate about helping you find the perfect flooring solution for your home or workplace. With years of combined experience in the flooring industry, we've got the expertise to guide you through the entire flooring process, from selection to installation. Our team is committed to providing exceptional customer service, ensuring that you receive the best possible experience when shopping with us.
Services
At DCTUK, we understand that every flooring project is unique, which is why we offer a range of services to cater to your specific needs. Our services include:
- Free Design Service: Get expert advice on choosing the perfect flooring for your space, as well as personalized design recommendations.
- Nationwide Fitting: Our team of experienced fitters can install your flooring within 15 working days, ensuring a stress-free experience.
- Beat My Price: We'll match any competitor's price, ensuring you get the best deal possible.
- Match My Colour: If you've found a flooring product elsewhere, we'll do our best to match it.
- Designs in a Box: Explore our exclusive range of premade designs, ready to checkout at unbeatable prices.
Mission
At DCTUK, we're committed to making a positive impact on the environment. We're passionate about sustainability and strive to reduce our carbon footprint in all aspects of our business. From sourcing eco-friendly products to reducing waste, we're dedicated to creating a better future for our planet.
Customer Experiences with DCTUK.com
Disappointing Experience
- One customer, Carol Haigh, had a disappointing experience with DCTUK.com. She was unable to order individual tiles as the website only allowed orders in full boxes, despite showing individual tile prices. This led to a delay in her order and a subsequent refund.
Excellent Customer Service
- Many customers praised the excellent customer service they received from DCTUK.com. Staff members like Ross, Vanessa, Emily, and Lewis were mentioned specifically for their helpfulness and quick responses.
- Customers appreciated the knowledgeable staff, competitive prices, and efficient delivery services.
High-Quality Products
- Several customers were impressed with the high-quality products they received from DCTUK.com. They praised the softness, durability, and ease of installation of the flooring products.
Smooth Delivery and Installation
- Many customers reported smooth and efficient delivery processes, with some even receiving their orders earlier than expected. A few customers also complimented the fitting services provided by DCTUK.com.
