At Trinity Carpets Ltd., we are a local family-run business established in 1984, with two large retail showroom-warehouses based in Cannock and Dudley in the West Midlands. Our experienced staff have a vast knowledge of the products we offer, and all our staff work on a 'non-commission basis', which means you can feel free to call into our stores and browse in a relaxed atmosphere without feeling pressured by sales staff.
Our Services
We specialize in a wide range of flooring options, including carpets, laminate flooring, Karndean LVT, vinyl flooring, beds, mattresses, and artificial grass. Our commercial flooring range is also available for businesses looking to revamp their spaces. Alongside our extensive product range, we offer free measuring, estimating, and free delivery within 20 miles of either store. Our experienced fitting team provides professional installation services to ensure a seamless experience.
Our Commitment to You
At Trinity Carpets Ltd., we understand the importance of providing exceptional customer service. We pride ourselves on offering unbiased expert help, with no high-pressure sales tactics. Our experienced staff are dedicated to helping you find the perfect flooring solution for your needs and budget. Whether you're looking for a stylish and durable carpet, a low-maintenance laminate floor, or a comfortable bed, we're here to guide you through the process.
What Sets Us Apart
What sets us apart from other flooring retailers is our vast selection of products, our non-commission based sales approach, and our commitment to providing exceptional customer service. We believe in building long-term relationships with our customers, and we're confident that you'll find a suitable style and colour to suit all situations and budgets.
Visit Us
Visit us instore to browse over 400 rolls and 800 remnants of carpets, laminate flooring, Karndean LVT, vinyl flooring, beds, mattresses, and artificial grass. Our experienced staff are waiting to help you find the perfect flooring solution for your needs.
Overall Satisfaction
The reviews are overwhelmingly positive, with 14 out of 15 reviewers giving 5-star ratings.
Quality of Products and Services
The reviewers praised the high-quality carpets, flooring, and beds offered by Trinity Carpets. Many reviewers mentioned the excellent choice of products, and the helpful staff who provided knowledgeable advice.
Customer Service
The staff at Trinity Carpets were consistently praised for their helpfulness, friendliness, and professionalism. Many reviewers mentioned specific staff members, such as Keith, Neil, and Mark, who went above and beyond to ensure customer satisfaction.
Fitting and Installation
The fitters were praised for their efficient and meticulous work, with many reviewers mentioning that the job was done quickly and to a high standard.
Issues with Sales Team
One reviewer had a negative experience with the sales team, citing rudeness and unprofessionalism from one staff member, Stevie. However, the issue was resolved by Mark, who was described as very helpful and apologetic.
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