Transform Your Garden into the Ideal Summer Retreat
At J Dowle Fencing & Garden Services Ltd, we take pride in being a leading fencing and decking contractor in Medway, Maidstone, and Kent. With over 50 years of experience, our family-run business has established a reputation for excellence in providing top-notch fencing and decking services to our valued customers.
Our Services
We offer a comprehensive range of services, including domestic and commercial fence installation, decking installation, garden services, garden buildings, and garden gates. Our team of experts is dedicated to delivering prompt and reliable services, ensuring that our customers are completely satisfied with the work we undertake.
Quality and Expertise
We are committed to using only the finest quality materials, sourced from reputable suppliers like Boxley Timber & Fencing Supplies Ltd. Our team of experienced fencers and deck builders are trained to provide expert advice and guidance, ensuring that our customers receive the best possible solution for their fencing and decking needs.
Customer Satisfaction
At J Dowle Fencing & Garden Services Ltd, we understand the importance of customer satisfaction. That's why we strive to provide exceptional service, from the initial consultation to the completion of the project. We take pride in our 99.4% customer satisfaction rate, and we continue to work tirelessly to maintain our excellent reputation.
Responsibly Sourced Materials
We are committed to using responsibly sourced materials, ensuring that our environmental footprint is minimized. Our materials are pressure-treated to ensure long life and durability, and we work closely with our suppliers to ensure that our materials meet the highest standards.
Our Mission
Our mission is to provide exceptional fencing and decking services, using only the finest materials and expert craftsmanship. We strive to build long-lasting relationships with our customers, providing them with unparalleled service and support.
Installation and Quality of Work
Some reviewers have reported issues with the installation of their fencing, with one reviewer stating that the company failed to fix a gate that was installed incorrectly, despite multiple requests. Another reviewer reported that the company broke two gravel boards on the other side of the fence and refused to take responsibility.
On the other hand, many reviewers have praised the quality of work and installation, with one reviewer stating that the installation team was "10/10". Others have reported that the company provides great quality materials and efficient service.
Customer Service
Some reviewers have reported poor customer service, with one reviewer stating that they were poorly treated by the office staff and were told to pay for repairs to damages caused by the company. Another reviewer reported that they had a terrible experience on the phone, with the customer service representative being unhelpful and dismissive.
However, many reviewers have reported excellent customer service, with some stating that the staff were helpful, courteous, and polite. One reviewer reported that the company followed up to ensure they were happy with the service.
Other Issues
Some reviewers have reported issues with the company's communication, with one reviewer stating that they were told that the installation would take place at a certain time, but the company failed to show up. Another reviewer reported that they were told that the company would be busy for a month, but were not offered an alternative solution.
Overall Experience
Many reviewers have reported a positive experience with the company, praising the quality of work, customer service, and installation. However, some reviewers have reported negative experiences, citing issues with installation, customer service, and communication.
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