At Moon Furniture, we are dedicated to providing our customers with the highest quality furniture and exceptional customer service. Our mission is to help you create a comfortable and stylish living space that reflects your unique taste and style.
Our Story
Moon Furniture was established in 1993 in Rochdale, Lancashire, and since then, we have grown to become one of the largest independent furniture retailers in the North West. Our journey began with a small store in Marland Mill, where we quickly gained a reputation for offering an extensive range of quality furniture at unbeatable prices. As our business grew, we moved to a brand new purpose-built showroom at Moon Retail Park, Rochdale, in 2007. This new location allowed us to expand our product range and offer an even better shopping experience to our customers.
Our Services
At Moon Furniture, we are committed to providing our customers with a hassle-free shopping experience. We understand that buying furniture can be overwhelming, which is why we offer a range of services to make your shopping experience as smooth as possible. Our services include:
- Free Assembly: We offer free assembly on all our furniture, so you don't have to worry about assembling your new furniture. Our experts will assemble your furniture for you, and even deliver it to your doorstep.
- Delivery: We offer delivery services to anywhere in the North West, so you can get your new furniture delivered to your doorstep at a small cost.
- Personalized Service: Our friendly and knowledgeable staff are always happy to help you find the perfect furniture for your home. We pride ourselves on our personalized service, ensuring that you feel valued and respected throughout your shopping experience.
Why Choose Moon Furniture?
At Moon Furniture, we are passionate about providing our customers with an exceptional shopping experience. Here are just a few reasons why you should choose us:
- Unbeatable Prices: We offer the best prices in the market, ensuring that you get the best value for your money.
- Huge Range of Products: Our showroom boasts an extensive range of furniture and furnishings, so you're sure to find something that suits your taste and style.
- Expert Knowledge: Our staff are experts in the furniture industry, and are always happy to offer advice and guidance to help you make the right choice.
- Personalized Service: We pride ourselves on our personalized service, ensuring that you feel valued and respected throughout your shopping experience.
Visit Us Today
If you're looking for high-quality furniture and exceptional customer service, look no further than Moon Furniture. Visit our showroom today and experience the Moon Furniture difference for yourself.
Opening Hours and Customer Service Issues
Some customers have experienced frustration with the store's opening hours, with some arriving to find the store closed despite online listings indicating it was open. This has led to wasted time and frustration among customers.
Positive Experiences with Products and Service
On a more positive note, many customers have praised the store's vast range of furniture, including sofas, beds, and wardrobes. Some have appreciated the sale prices and fast delivery services, with friendly and professional delivery teams. The quality of the products has also been commended, with customers reporting satisfaction with their purchases.
Issues with Quality and Aftercare
However, some customers have reported issues with the quality of their purchases, including paint flaking off a TV unit and poor finish. In one instance, a customer reported being ignored after attempting to contact the store about the issue.
Delivery and Refund Issues
Some customers have experienced delays in delivery, with one customer waiting for five weeks for a bed that never arrived, resulting in a refund.
Pricing Concerns
One customer reported finding the same item cheaper at another store, raising concerns about pricing.
Friendly and Knowledgeable Staff
Many customers have praised the friendly, helpful, and knowledgeable staff at the store, who allowed them to browse at their leisure and assisted with queries.
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