Minimising stress and disruption
Welcome to Mascalls Carpet & Flooring Specialists, a family-run business with over 40 years of combined experience in providing high-quality flooring solutions to customers throughout Kent. Our mission is to supply top-notch products and install them to the highest standards, ensuring competitively priced and expertly advised solutions for all your flooring needs.
From sub-floor preparation to domestic and commercial flooring, we offer an extensive range of products, including carpets from top manufacturers worldwide, a select range of modern and traditional rugs, practical vinyl in over 400 designs, quality laminate at affordable prices, beautiful engineered wood, LVT ranges from Polyflor, Cavalio & Karndean, and safety flooring for commercial and domestic applications.
Our Services
At Mascalls Carpet & Flooring Specialists, we understand that every room in your home or office is unique and requires a tailored approach to flooring. That's why we offer a comprehensive range of services, including:
- Living Room Flooring: From carpets to hardwood, we have the perfect flooring solution for your living room.
- Dining Room Flooring: Whether you prefer a stylish laminate or a practical vinyl, we have the ideal flooring for your dining room.
- Hall, Stairs & Landing Flooring: Create a lasting first impression with our stunning flooring options for your hallway, stairs, and landing.
- Kitchen & Bathroom Flooring: From hygienic vinyl to stylish LVT, we have the perfect flooring for your kitchen and bathroom.
- Bedroom Flooring: From plush carpets to luxurious rugs, we have the ideal flooring for your bedroom.
- Paint: We are agents for Little Greene, an independent, British manufacturer of quality paints and stunning wallpapers.
- Vacuum Cleaners: We proudly offer Hoover branded vacuum cleaners at affordable prices.
Commercial Flooring
At Mascalls Carpet & Flooring Specialists, we also cater to commercial clients, providing high-quality flooring solutions for schools, surgeries, offices, and more. Our experienced team will work closely with you to understand your specific needs and provide tailored advice on the best flooring options for your business.
Visit Our Showroom
Located just outside Dover, our showroom is open Monday to Friday from 9am to 4pm and Saturdays from 9am to 1pm. We also offer a home select service, bringing samples to your door so you can choose from the comfort of your own home and see the colour swatches in situ. Please call to make an appointment to view our showroom or to arrange a home select visit.
Positive Experiences
The majority of customers have had a highly positive experience with Mascalls, praising their professionalism, expertise, and excellent customer service. Many have mentioned the friendly and helpful staff, particularly Mark, who has been commended for his knowledge and guidance throughout the flooring process. The quality of the products and the fitting services have also been highly praised, with many customers expressing their satisfaction with the finished result.
Negative Experiences
However, a few customers have had a poor experience with Mascalls, citing issues with the quality of the products and the fitting service. Some have reported problems with the durability of the flooring, including chipping and scratching, while others have experienced issues with the fitting, such as loose carpet and poorly fitted skirting boards. A few customers have also reported poor customer service, including rudeness and a lack of accountability from the company.
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