Transforming Spaces, Enhancing Lives
At New Image Carpets, we understand the importance of finding the perfect flooring for your home or business. With over 50 years of experience in the flooring industry, we have honed our expertise in providing top-quality carpets, vinyl flooring, wood, and laminates to our valued customers in Sunderland and South Shields.
Our Services
We offer a comprehensive range of services to ensure that you receive the best possible flooring experience. Our expert team is dedicated to providing exceptional customer service, starting from the initial consultation to the final installation of your chosen flooring. We offer free estimates, including planning and inspection, to ensure that you are completely satisfied with your new flooring.
Our Products
Our extensive range of products includes:
- Carpets: From luxury saxony carpets to durable and hard-wearing options for landlords, we have a vast selection of carpets to suit every style and budget.
- Vinyl Flooring: Our vinyl floors offer unparalleled comfort, style, and practicality, making them the perfect choice for high-traffic areas and busy homes.
- Wood and Laminates: Our stunning wood and laminate flooring options are designed to add warmth and elegance to any room.
Our Philosophy
At New Image Carpets, we believe in offering the very best value for money while maintaining the highest standards in installation and accessories. We cut prices, not corners. Our team of experts is dedicated to providing exceptional customer service, ensuring that you receive the perfect flooring solution for your needs.
Our History
With roots dating back to the 1960s, our business has evolved over the years to become one of the most trusted flooring retailers in the North East. Our membership with the Carpet 1st metro buying group allows us to offer exclusive products at unbeatable prices, ensuring that you receive the best possible value for your money.
Our Promise
At New Image Carpets, we promise to provide exceptional customer service, expert advice, and top-quality flooring at unbeatable prices. We understand the importance of finding the perfect flooring for your home or business, and we are committed to helping you make the right choice.
Overall Experience
New Image Carpets has received overwhelmingly positive reviews, with most customers praising their exceptional customer service, competitive prices, and high-quality products.
Customer Service
Many customers have mentioned the friendly and helpful nature of the staff, with special thanks given to Jonny, Dave, Mike, and other staff members who went above and beyond to ensure customer satisfaction.
Product Quality
Customers are extremely satisfied with the quality of the carpets and flooring, with many mentioning that they are happy with their purchases and would highly recommend the company to others.
Fitting and Installation
The fitting and installation process has been praised for being quick, efficient, and of high quality, with many customers appreciating the attention to detail and care taken by the fitters.
Issues and Complaints
One customer, Angus Fullerton, had a negative experience with a lino installation, citing a ridge in the flooring that didn't settle and was blamed on a washing machine leak. However, this review stands out as a solitary negative comment among a sea of positive reviews.
