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At Element Shop, we specialise in the supply and design of underfloor heating systems, including electric and wet underfloor heating solutions for a wide range of applications. With years of experience, our dedicated team is committed to providing exceptional customer service, expert advice, and affordable pricing.
Our Services
We understand that every project is unique, which is why we take the time to understand your specific needs and requirements. Whether you're looking to install a new underfloor heating system, upgrade an existing one, or require technical support, our team is here to help. Our services include:
- Free Design Service: Our experienced designers will work with you to create a bespoke solution that meets your specific needs and budget.
- Competitive Pricing: We offer competitive pricing on our entire range of products, ensuring you get the best value for your money.
- Free Next Day Delivery: We understand the importance of timely delivery, which is why we offer free next day delivery on most of our products.
- Trade Accounts: We also offer trade accounts for businesses, providing exclusive benefits, including competitive pricing, dedicated customer service, and priority ordering.
Our Range of Products
At Element Shop, we pride ourselves on stocking a wide range of high-quality products from leading manufacturers. Our product range includes:
- Electric Underfloor Heating: Our electric underfloor heating solutions offer a cost-effective and efficient solution for heating small to medium-sized areas.
- Wet Underfloor Heating: Our wet underfloor heating systems provide a reliable and efficient solution for larger commercial and residential applications.
- Thermostats & Controls: Our thermostats and controls ensure precise temperature control, ensuring your underfloor heating system runs efficiently and effectively.
- Insulation Boards: Our insulation boards provide excellent thermal insulation, reducing heat loss and energy consumption.
- Adhesives & Levellers: Our adhesives and levellers ensure a secure and level installation of your underfloor heating system.
Our Commitment to Customer Service
At Element Shop, we understand the importance of exceptional customer service. Our team is dedicated to providing expert advice, ensuring you find the right solution for your needs. Our commitment to customer service includes:
- Free Design Service: Our designers will work with you to create a bespoke solution that meets your specific needs and budget.
- Price Match Promise: We guarantee to match any competitor's price, ensuring you get the best value for your money.
- Free Delivery: We offer free delivery on most of our products, ensuring you receive your order quickly and efficiently.
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Order and Delivery Issues
Several customers have experienced issues with their orders, including damaged or incorrect items, and poor communication from the company. One customer received a manifold that was the wrong size and brand, and a pump assembly with a critical missing part. Another customer was told that their item would be delivered in 10 days, despite being advertised as next-day delivery.
Customer Service Issues
Many customers have reported poor customer service, including rude and unhelpful staff. One customer was spoken to in a rude manner by a customer service representative, who was unwilling to assist with their issue. Another customer was lied to and misled by the company, and was treated poorly by the customer service team.
Product Issues
One customer reported receiving unsealed Heatmiser items, which were advertised as new. Another customer received faulty thermostats and had difficulty getting them replaced.
Positive Experiences
Some customers have reported positive experiences with the company, including excellent customer service, fast delivery, and high-quality products. One customer praised the technical support team for their help and expertise. Another customer appreciated the comprehensive range of products and user-friendly website.
Return Policy Issues
Several customers have reported difficulties with the return policy, including being charged for return postage and being told that items would be collected when they were not.
