Heat Your Home with Confidence
At Heater Shop, we are dedicated to providing our customers with the best electric heating solutions for their homes and businesses. With a wide range of products from leading brands such as Rointe, Elnur, Haverland, and Dimplex, we offer a comprehensive selection of electric heaters and radiators that cater to all types of heating needs.
Our Services
Our team of experts is committed to providing exceptional customer service and ensuring that our customers receive the most suitable heating solutions for their specific needs. We pride ourselves on our comprehensive knowledge of electric heating systems and our ability to offer tailored advice and guidance to ensure that our customers achieve the perfect balance of warmth, comfort, and energy efficiency.
Heating Solutions
Our extensive range of electric heating products includes a variety of electric radiators, panel heaters, storage heaters, and towel rails that cater to different room sizes, insulation levels, and personal preferences. Whether you're looking for a sleek and modern design or a classic and traditional look, we have a wide selection of electric heaters that will suit your style and budget.
Innovative Technology
We are proud to offer cutting-edge, innovative technology in our electric heating products, including Wi-Fi enabled electric radiators that can be controlled remotely using smartphones, tablets, or computers. Our products are designed to provide efficient, eco-friendly, and cost-effective heating solutions that minimize energy consumption and reduce carbon emissions.
Customer Service
At Heater Shop, we understand the importance of excellent customer service. Our experienced advisors are always available to provide personalized advice, recommend the most suitable products for your specific needs, and offer expert guidance on heat loss calculations, installation, and maintenance.
Business Values
Our business values are built around a commitment to customer satisfaction, product excellence, and commitment to innovation. We strive to provide outstanding customer service, ensure timely delivery, and offer competitive prices. We are dedicated to building long-term relationships with our customers and pride ourselves on our reputation for quality, reliability, and integrity.
Heating Consultation
Our team of experts is always available to provide personalized heating consultations to help you select the most suitable electric heating solutions for your specific needs. Contact us today to schedule a consultation and take the first step towards achieving a warm, comfortable, and eco-friendly home or business.
Poor Customer Service and Product Quality
The majority of reviewers have had a poor experience with HeaterShop, citing a lack of customer service, unresponsive staff, and poor product quality. Many customers have reported issues with their products, such as faulty installations, delayed or non-delivery of products, and refusal to refund or replace defective items. Some customers have also expressed their disappointment with the company's unhelpful and dismissive responses to their concerns.
Refused Refunds and Returns
Several reviewers have reported being refused refunds and returns despite having defective or faulty products. The company has been accused of not complying with UK distance selling regulations and failing to provide a fair and reasonable solution to customers' problems.
Mixed Response to Delivery and Installation
While some reviewers have praised the company's delivery and installation services, others have reported delays, miscommunication, and unhelpful staff. Some customers have also experienced issues with installing their products, including faulty connections and incorrect installations.
Positive Feedback
However, some reviewers have had a positive experience with HeaterShop, praising the company's excellent value, quality products, and exceptional customer service. One reviewer reported that the company's customer care service was easy to use and efficient, and another reviewer appreciated the swift and efficient delivery of their products.
