Experience the comfort and efficiency of underfloor heating with us!
At Underfloor Heating UK, we are dedicated to providing our customers with the best possible solutions for their underfloor heating needs. With over 20 years of experience in the industry, we have established ourselves as one of the leading specialists in DEVI and Danfoss underfloor heating products. Our team of experts has extensive knowledge and understanding of the underfloor heating industry, and we are committed to providing exceptional customer service and support to our customers.
Our Story
Our journey began over two decades ago, and since then, we have grown to become one of the most trusted and respected names in the underfloor heating industry. Our founders, driven by a passion for innovation and customer satisfaction, set out to create a company that would deliver high-quality products and exceptional customer service. Today, we are proud to be a part of the Edison House Trading Ltd., a leading trading company in the UK.
Our Services
We offer a wide range of underfloor heating products, including DEVI heating mats, thermostats, insulation boards, floor adhesives and levellers, and accessories. Our products are designed to provide energy-efficient and cost-effective solutions for our customers. We also offer a free electric underfloor heating design service, which allows our customers to get bespoke designs tailored to their specific needs. Our experienced in-house technical advisors are always available to guide our customers through the installation process.
In addition to our products and design services, we also offer a range of benefits to our trade account holders, including 30 days interest-free credit, flexible credit limits, and exclusive discounts on specific brands and accessories. We also provide a credit account facility, which allows our customers to manage their cash flow in a way that suits them.
Our Mission
Our mission is to provide our customers with the best possible underfloor heating solutions, combined with exceptional customer service and support. We strive to build long-lasting relationships with our customers, and we are committed to delivering high-quality products and services that meet their needs and exceed their expectations.
Our Values
At Underfloor Heating UK, we value our customers and strive to provide them with the best possible experience. We believe in building trust and confidence with our customers, and we are committed to delivering high-quality products and services that meet their needs. We are passionate about innovation and customer satisfaction, and we continuously strive to improve our services and products to meet the evolving needs of our customers.
Customer Reviews Summary
Overall Experience
The majority of customers have reported a positive experience with the company, praising the ease of ordering, fair prices, and helpful customer service.
Positives
- Friendly and easy-to-follow instructions
- Excellent prices for products
- Easy website navigation and ordering process
- Extremely helpful communication via phone
- Recommended by customers
- Good service and advice provided
- Fast delivery and good product quality
- Helpful technicians with vast knowledge
Negatives
- Poor packaging leading to defective items
- Non-existent customer service in resolving issues
- Terrible customer service experience with courier issues