Building relationships, one piece of timber at a time
A Family-Run Business with Over 35 Years of Expertise
S & J Wackett Timber Merchants Ltd. has proudly served the London market for over 30 years, offering an unparalleled selection of timber and building materials. With a team seasoned with over 90 years of combined experience, we are dedicated to providing exceptional customer service, meticulous attention to detail, and competitive prices.
Quality Products & Extensive Range
Our extensive product portfolio caters to diverse project needs, encompassing everything from softwood decking materials to first fix timbers and cladding/screens. We are particularly proud to offer:
- Sustainable Timber: Sourced from certified sustainable forests, ensuring environmental responsibility.
- Quality Materials: Only the highest quality materials are used in our products, ensuring longevity and performance.
- Expert Advice: Our experienced team is available to offer guidance and recommendations tailored to your specific project.
Tailored Customer Care
At S & J Wackett, our dedicated team prioritizes customer satisfaction. We are committed to:
- Providing friendly and personalized service.
- Delivering accurate and timely information.
- Addressing your queries and concerns promptly and efficiently.
Unwavering Commitment
We take pride in building relationships based on trust and transparency. We are dedicated to:
- Offering competitive prices and transparent billing.
- Delivering efficient order processing and logistics.
- Maintaining open communication throughout the entire process.
More than just materials, we provide peace of mind. With S & J Wackett, you can rest assured you are working with a reliable and experienced partner who values your project as much as you do.
Customer Service and Staff
The reviews praise the staff at S & J Wackett Timber Merchants, describing them as friendly, patient, helpful, quick, knowledgeable, and excellent. The reviewers appreciate the staff's willingness to go above and beyond, including buying back overordered boards and attempting to source items that are not in stock.
Delivery and Prices
The reviewers praise the delivery service, describing it as prompt, quick, and excellent. They also appreciate the affordability of the prices, with some reviewers stating that the prices are very competitive.
Quality of Products
The reviews do not mention any issues with the quality of the products, instead focusing on the excellent service and delivery. However, the reviewer who wrote the longest review mentions that the company specializes in all types of timber and building products, and that the staff are knowledgeable about what they sell.
Unique Selling Point
The longest review highlights the unique selling point of the company, which is their family-owned business and commitment to specializing in timber and building products. The reviewer mentions that the company has battled through two recessions without financial backing, and that they offer the same day delivery service.
